Last updated: January 15, 2025

Privacy Policy

Your privacy is our priority. Here's how we protect and handle your data.

GDPR Compliant
CCPA Compliant
SOC 2 Certified

1. Overview

At LeadFlex, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data handling for our AI-powered lead generation services.

Our Commitment: We never sell your personal data and only use it to provide and improve our services.


2. Data We Collect

We collect different types of information to provide you with the best possible service:

Account Information

  • Name, email address, phone number
  • Company name and role
  • Billing and payment information
  • Account preferences and settings

Usage Data

  • Platform interactions and feature usage
  • Search queries and filters applied
  • Campaign performance metrics
  • Login times and session duration

Technical Data

  • IP address and device information
  • Browser type and version
  • Operating system and screen resolution
  • Referral source and page views

3. How We Use Your Data

We use your information exclusively for legitimate business purposes:

  • Service Delivery: Provide AI-powered lead generation and targeting
  • Account Management: Manage your subscription and billing
  • Customer Support: Respond to inquiries and provide assistance
  • Platform Improvement: Analyze usage patterns to enhance our services
  • Communication: Send important updates, security alerts, and feature announcements
  • Compliance: Meet legal obligations and prevent fraud

Legal Basis: We process data based on contract performance, legitimate interests, and legal compliance (GDPR Articles 6(1)(b), 6(1)(f), and 6(1)(c)).


4. Data Sharing

We do not sell, rent, or trade your personal information. We only share data in these limited circumstances:

  • Service Providers: Trusted third parties who help us operate our platform (payment processing, hosting, analytics)
  • Legal Requirements: When required by law, court order, or to protect our legal rights
  • Business Transfers: In the event of a merger, acquisition, or sale of assets
  • Consent: When you explicitly authorize us to share your information

Third-Party Services: Stripe (payments), AWS (hosting), Google Analytics (anonymized usage data). All partners are contractually bound to protect your data.


5. Data Storage & Retention

Your data is stored securely and retained only as long as necessary:

  • Active Accounts: Data retained while your account is active
  • Closed Accounts: Personal data deleted within 90 days of cancellation
  • Legal Requirements: Some records kept for tax, legal, or regulatory compliance (typically 7 years)
  • Anonymized Data: Usage statistics may be retained indefinitely in anonymized form

Data Location

Primary data centers: United States (AWS US-East), European Union (AWS EU-West) for GDPR compliance. Data is encrypted in transit and at rest.


6. Your Privacy Rights

You have comprehensive rights regarding your personal data:

Access

Request a copy of all personal data we hold about you

Rectification

Correct any inaccurate or incomplete personal information

Erasure

Request deletion of your personal data ("right to be forgotten")

Restriction

Limit how we process your data in certain circumstances

Portability

Receive your data in a machine-readable format

Object

Object to processing of your data for specific purposes

How to Exercise Your Rights: Email privacy@leadflex.com or use the data controls in your account settings. We'll respond within 30 days.


7. Cookies & Tracking

We use cookies and similar technologies to enhance your experience and analyze platform usage:

Essential Cookies

Required for basic platform functionality, authentication, and security. These cannot be disabled.

Analytics Cookies

Help us understand how users interact with our platform (Google Analytics, anonymized). You can opt-out in settings.

Functional Cookies

Remember your preferences, language settings, and personalized features.

Cookie Management: You can control cookies through your browser settings or our cookie preferences tool. Disabling non-essential cookies may limit some features.


8. Security Measures

We implement industry-standard security measures to protect your data:

Encryption

TLS 1.3 for data in transit, AES-256 for data at rest

Access Controls

Role-based permissions, multi-factor authentication

Monitoring

24/7 security monitoring and intrusion detection

Regular Audits

Third-party security assessments and penetration testing

Breach Notification: In the unlikely event of a data breach, we'll notify affected users within 72 hours as required by GDPR.


9. Children's Privacy

LeadFlex is a business-to-business service intended for professional use only. We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information from our systems. Parents or guardians who believe their child has provided us with personal information should contact us at privacy@leadflex.com.


10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

  • Material Changes: We'll notify you via email and prominent platform notice 30 days before significant changes take effect
  • Minor Updates: Non-material changes (clarifications, formatting) take effect immediately upon posting
  • Version History: Previous versions archived and available upon request

Stay Informed: Check the "Last Updated" date at the top of this page. Continued use of our services after updates constitutes acceptance of changes.


11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

LeadFlex AI

123 Innovation Drive, Suite 400

San Francisco, CA 94107

United States

EU Representative: For GDPR-related inquiries, EU residents can contact our Data Protection Officer at dpo@leadflex.com

Questions About Your Privacy?

We're here to help. Reach out to our privacy team anytime.

Contact Privacy Team